Question 1

1. Data Controller

Accepted Answer

Flux 5 B.V, located at Vlierweg 12, 1032 LG, Amsterdam is the data controller responsible for processing personal data as described in this privacy policy.

Question 2

2. Personal Data We Process

Accepted Answer

FLUX5 processes your personal data because you use our services and/or because you have provided this data to us. The following categories of personal data may be processed: Identification Data:  First and last name, date of birth, address, email address, phone number, and a copy of your identification document. Financial Data:  Bank account number (IBAN), transaction data, and loan-related information. Technical Data:  IP address, browser information, and device data.

Question 3

3. Purposes of Data Processing

Accepted Answer

FLUX5 collects and processes personal data for the following purposes: Contractual Obligations:  Creating, managing, and executing loan agreements. Customer Service:  Providing support and handling complaints. Legal Compliance:  Complying with legal obligations, such as anti-money laundering laws and tax regulations. Marketing Purposes : Sending information about our services, provided you have given your consent.

Question 4

4. Legal Basis for Processing

Accepted Answer

FLUX5 processes your personal data on the following legal grounds: Performance of a Contract:  To execute the loan agreement you enter into with us. Legal Obligation:  To comply with legal obligations under Dutch law.  Consent:  For specific processing activities for which you have explicitly given consent (e.g., marketing).

Question 5

5. Sharing Personal Data

Accepted Answer

FLUX5 only shares your personal data with third parties when it is necessary for the provision of our services or to comply with a legal obligation. This may include: Payment Service Providers:  For processing payments. Government Authorities:  If legally required, for example, in the context of anti-money laundering laws.  FLUX5 does not sell your personal data to third parties.

Question 6

6. Data Security

Accepted Answer

FLUX5 takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. We use encryption (such as SSL) and limit access to your data to authorized personnel only.

Question 7

7. Data Retention Periods

Accepted Answer

FLUX5 does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Specific retention periods apply to certain data: Contract Data:  Retained for the duration of the agreement and up to 7 years after the termination of the agreement (in compliance with legal retention obligations). Marketing Data:  Retained until you withdraw your consent.

Question 8

8. Your Rights

Accepted Answer

You have the following rights regarding your personal data: Right of Access:  You can request a copy of the personal data we process about you. Right to Rectification:  You can request the correction of incorrect or incomplete data. Right to Erasure:  You can request the deletion of your data, unless we are legally required to retain it. Right to Restrict Processing:  You can request the restriction of processing your data. Right to Data Portability:  You have the right to receive your data in a structured, commonly used, and machine-readable format. Right to Object:  You can object to the processing of your data for certain purposes, such as direct marketing.   You can exercise these rights by contacting our support via  support@flux5.com .

Question 9

9. Cookies

Accepted Answer

FLUX5 uses Google Tag Manager for cookies. These cookies are used solely to collect anonymous data about the use of our website, such as page visits and interactions, to improve our services. You can adjust your browser settings to block or delete cookies. Please note that this may affect the functionality of our website.

Question 10

10. Changes to This Privacy Policy

Accepted Answer

FLUX5 may change this privacy policy from time to time. We will notify you of significant changes, for example, via email or a notification on our website. The most recent version of the privacy policy is always available on our website.

Question 11

11. Contact Information

Accepted Answer

For questions or requests regarding your personal data, you can contact:  Flux 5 B.V. Vlierweg 12, 1032 LG, Amsterdam support@flux5.com

Privacy Policy

How we handle your data